Pricing & Billing FAQs

How much does GetBooked cost?

GetBooked offers flexible monthly and yearly subscription plans designed for businesses of all sizes, from startups to multi-location rental companies. Pricing starts from £19/month for the Starter Plan.

Is there a free trial?

Yes — all new accounts can start with a free trial before committing to a paid plan.

Do I need to enter card details to start the trial?

No, you can explore the platform during your free trial before adding payment details.

Can I cancel at any time?

Yes. There are no long-term contracts, and you can cancel your subscription whenever you like.

Do you offer yearly discounts?

Yes — annual plans include discounted pricing compared to paying monthly.

Are there any setup fees?

No. There are no hidden setup charges or onboarding fees for standard accounts.

Can I upgrade or downgrade my plan later?

Absolutely. You can upgrade or downgrade your subscription at any time as your business grows.

What payment methods do you accept?

We accept all major debit and credit cards for subscription payments.

Do prices include VAT?

VAT may apply depending on your country and billing address.

General Platform FAQs

What is GetBooked?

GetBooked is an all-in-one booking and rental management platform designed to help businesses manage bookings, products, customers, payments, and scheduling from one system.

What types of businesses use GetBooked?

GetBooked is used by equipment hire companies, event rental businesses, party hire companies, construction hire firms, musical instrument rental businesses, leisure rental companies, and other booking-based businesses.

Can I manage bookings from my phone?

Yes. GetBooked works across desktop, tablet, and mobile devices so you can manage bookings anywhere.

Does GetBooked support online payments?

Yes — customers can securely pay online during checkout and booking.

Can customers book directly through my website?

Yes. You can embed GetBooked into your existing website or use the hosted storefront.

Does the system track inventory availability?

Yes — inventory availability updates automatically in real-time as bookings are made.

Can I create quotes before confirming bookings?

Yes. You can create quotations and later convert them into confirmed bookings or invoices.

Does GetBooked send automated emails?

Yes — the platform automatically sends booking confirmations, reminders, invoices, and status updates.

Can I manage multiple business locations?

Yes. GetBooked supports multi-location businesses and centralised booking management.

Is there a limit on products or bookings?

Most plans include unlimited products and scalable booking management capabilities.

Support & Setup FAQs

How long does setup take?

Most businesses can get started within a few hours.

Do you provide onboarding support?

Yes. Our support team can help with setup, importing products, and getting your system configured correctly.

Do you offer customer support?

Yes. Our support team is available to help with setup, troubleshooting, and account questions.

How do I contact support?

You can contact support directly through the Help Centre or by emailing support@getbooked.software.

Website & Booking FAQs

Can I customise my booking page?

Yes — you can customise colours, branding, images, pricing, and product information.

Does GetBooked work with Google Calendar?

Yes — bookings and schedules can sync with your calendar.

Can customers choose delivery or collection times?

Yes. You can configure collection windows, delivery slots, and booking durations.

Can I charge deposits?

Yes — deposits and partial payments are fully supported.

Can I create discount codes?

Yes — promotional and discount codes can be created directly inside the platform.

Does GetBooked help reduce double bookings?

Yes. The system automatically tracks inventory and prevents unavailable items from being booked.

Trust & Security FAQs

Is customer data secure?

Yes. We use secure infrastructure and encrypted connections to protect your business and customer data.

Is GetBooked cloud-based?

Yes — there’s nothing to install and you can access your account online anytime.

Will my data be backed up?

Yes. Data backups and platform security are handled automatically.

Additional FAQs

Why switch from spreadsheets?

GetBooked automates bookings, availability tracking, invoices, reminders, and payments — helping reduce mistakes, save time, and prevent double bookings.

Can I use my own domain?

Yes. You can connect your own domain or subdomain to your booking page for a fully branded customer experience.

Do you support delivery management?

Yes — you can manage delivery schedules, collection times, delivery notes, and booking logistics from one dashboard.

Can staff members have separate logins?

Yes. Team members can have their own accounts with role-based permissions and access controls.

Do you support recurring bookings?

Yes — recurring and repeat bookings can be managed directly inside the platform.

Can I generate invoices automatically?

Yes. Invoices can be automatically generated for bookings and payments.

How quickly can I launch my online store?

Most businesses can launch within a few hours using the built-in booking and storefront tools.

Can I hide out-of-stock products automatically?

Yes. Products can automatically become unavailable online when stock limits are reached.

Can I take deposits and partial payments?

Yes — you can require deposits, partial payments, or full payment during checkout.

Does GetBooked work on mobile devices?

Yes. The platform is fully responsive and works across phones, tablets, and desktops.

Can customers sign documents or waivers online?

Yes — customers can complete digital agreements and confirmations during the booking process.

Will customers receive booking reminders?

Yes. Automated reminders can be sent by email before upcoming bookings or collections.

Can I customise my checkout process?

Yes. You can customise booking questions, customer forms, payment options, and booking flows.

Can I block out unavailable dates?

Yes. You can manually block dates, holidays, maintenance periods, or unavailable inventory at any time.

Does GetBooked support discount codes?

Yes — you can create promotional offers, voucher codes, and percentage or fixed discounts.

Can I manage multiple team calendars?

Yes. Staff schedules and booking calendars can be managed centrally within the platform.

Is there a limit on bookings?

No — GetBooked is designed to scale with growing businesses and high booking volumes.

Do customers receive booking confirmations automatically?

Yes. Confirmation emails are sent automatically after successful bookings or payments.

Can I upload photos for products?

Yes — you can add multiple images, descriptions, and pricing details for every product or service.

Does GetBooked support VAT and taxes?

Yes. Tax and VAT settings can be configured based on your business requirements.

Can I export my booking and customer data?

Yes. Booking, customer, and reporting data can be exported when needed.

Do I need technical experience to use GetBooked?

No. GetBooked is designed to be simple and easy to use, even for non-technical users.

Is hosting included?

Yes — hosting, updates, and platform maintenance are all included in your subscription.

Will GetBooked help prevent double bookings?

Yes. Real-time availability tracking helps prevent overlapping bookings and stock conflicts automatically.

How-To FAQs

How do I create a new booking?

You can create a booking directly from your dashboard by selecting products, dates, customer details, and payment options.

How do I edit an existing booking?

Open the booking from your dashboard and select “Edit” to update products, dates, customer details, or payments.

How do I cancel a booking?

Bookings can be cancelled from the booking page, and availability will automatically update.

How do I reschedule a booking?

You can change booking dates and times directly inside the booking editor.

How do I mark a booking as paid?

Payments can be recorded manually or automatically when customers pay online.

How do I send an invoice to a customer?

Invoices can be emailed directly from the booking dashboard with one click.

How do I refund a customer?

Refunds can be managed through your payment settings and booking records.

How do I add a new product?

Go to the Products section and click “Add Product” to upload images, pricing, availability, and descriptions.

How do I update product pricing?

Product pricing can be edited at any time from the Products dashboard.

How do I temporarily disable a product?

Products can be hidden or marked unavailable without deleting them.

How do I track product availability?

Availability updates automatically as bookings are created, edited, or cancelled.

How do I add product photos?

You can upload multiple photos directly from the product editor.

How do I set minimum booking durations?

Booking duration rules can be configured within each product’s settings.

How do I connect Stripe?

You can connect your Stripe account from the Payments section inside your settings.

How do I enable online payments?

Online payments can be enabled from your payment settings dashboard.

How do I download invoices?

Invoices can be downloaded as PDFs directly from bookings or reports.

How do I update my subscription?

Subscription changes can be managed from your account billing page.

How do I customise my booking page?

You can update colours, logos, banners, text, and branding from your storefront settings.

How do I add GetBooked to my website?

You can embed booking widgets or link directly to your hosted booking page.

How do I connect my domain?

Domain connection settings are available inside your website configuration page.

How do I hide unavailable products?

Unavailable items can automatically be hidden from customers.

How do I add terms and conditions?

Terms and conditions can be added during checkout setup.

How do I add team members?

Additional staff accounts can be created from the Team Settings section.

How do I manage staff permissions?

Permissions and access levels can be customised for each staff member.

How do I reset my password?

Password reset links are available from the login page.

How do I update my business details?

Business settings including company name, email, VAT details, and branding can be updated anytime.

How do I view upcoming bookings?

Upcoming bookings are displayed on your dashboard calendar and bookings page.

How do I export reports?

Reports can be exported into spreadsheet formats directly from the reporting dashboard.

How do I track revenue?

Revenue and payment reporting tools are available inside your analytics dashboard.

How do I see overdue payments?

Outstanding and overdue payments can be filtered from your invoices section.

What happens after a customer books?

Customers automatically receive booking confirmations, invoices, and reminder emails.

Can customers manage their own bookings?

Customers can view and manage booking details using their confirmation links.

Can customers pay later?

Yes — you can allow customers to pay deposits, partial payments, or pay later manually.

Can customers upload documents?

Yes — customers can upload documents, waivers, or additional booking information if enabled.