This page allows you to create automated emails and edit system-generated messages sent to customers for invoices, payments, order placements, and enquiries.
- Automated Messages
Automated messages are custom emails you create that are automatically sent with each booking.
Features:
- You can create reminders or follow-ups
- Messages can be triggered before or after booking times
- Useful for instructions, reminders, or thank-you notes
If none exist, you will see a link to Create your first!
Add New
Click this to create a new automated message.
- System Messages
These are built-in emails your store sends automatically. You can edit the text for each one.
Each message supports tags like:
- [$] – total price
- [price] – amount
- [orderid] – order number
- [itemlist] – list of booked items
- [paymentlink] – link for online payment
These tags are replaced with real values when the email is sent.
System Messages You Can Edit
- Custom Invoice
Email sent when a custom invoice is issued.
- Custom Invoice Payment
Sent after the invoice is successfully paid.
- Invoice Email
Standard invoice email sent to the customer with payment instructions.
- Invoice Payment
Sent after a standard invoice has been paid.
- Order Placement
Sent when the customer places an order or booking.
- Contact Form Submission
Sent when a customer submits your contact form.