Frequently Asked Questions (FAQs)
Pricing & Billing FAQs How much does GetBooked cost? GetBooked offers flexible monthly and yearly subscription plans designed for businesses of all sizes, from startups to multi-location rental companies. Pricing starts from £19/month for the Starter Plan. Is there a free trial? Yes — all new accounts can start with a free trial before committing […]
Bookings System Settings – Full Tutorial
This section controls how your store manages bookings, timings, sessions, stock alerts, deposits, and more. Each setting is explained below in detail. Warehouse Tabs This field allows you to customise the names of the booking tabs used in your admin dashboard. These tabs help you organise bookings into different workflow stages. What this feature does […]
Website Links — Full Tutorial
The Website Links section allows you to manage all the navigation links that appear on your storefront, including: Important system-generated store links Header menu links Footer menu links Social media links Each part is explained in detail below. Website Links (System Links) This section displays all the autogenerated URLs for your store.These links are created […]
Store Design — Full Tutorial
This guide explains every setting in the Store Design section. Each option controls how your storefront appears and behaves for your customers. Colours Primary Colour This is the main colour used throughout your store.It affects buttons, highlights, links, and other key elements. How to change it: Click the colour box next to Primary Colour. Choose […]
Payment Gateway — Full Tutorial
This section controls how your customers place orders, how they pay, what payment methods are accepted, and how taxes and currencies are handled. Order Processing Options These settings determine how customers can submit orders on your store. Direct Order Instant order with invoice.When enabled, customers can place an order immediately, and the system automatically generates […]
Storefront Settings — Full Tutorial
This guide explains every field and option in the Storefront settings section.Use this page to configure your store’s basic information, contact details, promotional banners, waitlist settings, logos, favicon, and more. Store URL Store URL This is the direct web address of your store.You can share this link with customers to let them view and book […]
Topup – SMS Credits
Credits are used whenever your system sends SMS messages to customers.This page allows you to add more credits to your balance at any time. How Credits Work Each SMS (up to 160 characters) uses 0.05 credits. Credit usage may vary depending on the recipient’s country or network. You can top up any amount, whenever you […]
Manage Documents – Invoices, Packing Slips and ToC Pages
This section allows you to customise the layout, wording, and details shown on every invoice your system generates. What You Can Edit Header Information Business name Contact details Additional notes such as company number, VAT details, or disclaimers Logo (added in your main settings) Billing Details Customer name Address Email(Automatically filled in from the order/customer […]
Reviews and Store Feedback Summary Guide
This section allows you to view and manage all customer reviews submitted through your store. What You See Each review will display: Review – the customer’s written feedback User – the person who submitted the review Rating – typically a star rating (e.g., 1–5 stars) Action – options to delete or manage the review How […]
Store FAQs Page Summary Guide
Use this page to add Frequently Asked Questions that help customers understand your products, services, and policies. New Question Type the question you want to display on your FAQ page.Keep it clear and customer-friendly.Examples: How do I book an item? What is your cancellation policy? Do you offer delivery? Answer Write the response to the […]
Users and Teams Management – Summary Guide
Use this section to add team members to your system and control what they can access. Full Name Enter the name of the user you are adding.This helps identify team members in logs and reports. Email Enter the user’s email address.They will use this to log in. Initial Password Set a temporary password for the […]
Reports and Performance Monitoring – Summary Guide
The Reports section gives you a full overview of your store’s performance, earnings, and product activity over any time period. Date Range Use Start Date and End Date to choose the time period you want to analyse.Click Filter to update the report. Earnings Overview Small dashboard cards display total earnings from: New Orders Processed Orders […]
Managing SEO on Get Booked — Summary Guide
Use this section to improve how your store appears on Google and other search engines. Sitemap This link is automatically generated for your store.Submit it to Google Search Console to help Google index your pages faster. Search Keywords Enter keywords that describe your business, separated by commas.Example:car hire, equipment rental, wedding props, event hire These […]
Custom Invoice — Summary Guide
Custom Invoices allow you to charge customers for one-off or customised orders.These invoices do not create bookings — they are purely for payment collection. Add New Click Add New to create a fresh invoice.You can manually enter: Customer details Item names Prices Notes Payment due dates This is ideal for bespoke jobs, extra charges, or […]
Shipping Methods — Summary Guide
Use this section to create and manage different delivery or collection options for your store.Each method can have its own name and charge. Shipping Method Name Enter the name of the shipping or delivery option.Examples: Standard Delivery Express Delivery Click & Collect Local Courier Charges (£ / $) Enter the cost for this shipping method. […]
Coupons Discounts Setup – Summary Guide
Use coupons to give customers discounts on their bookings.Coupons apply only to product prices, not deposits or shipping. Coupon Code Enter the name/code customers will type at checkout.Example: SUMMER20, WELCOME5 Discount Amount Enter the value of the discount. You can choose: % → Percentage discount Fixed amount → Enter a number and change the dropdown […]
Price Variations — Summary Guide
Price Variations let you set temporary price changes for specific dates.These can be discounts or price increases, useful for: Seasonal offers Holiday pricing Peak-time surcharges Limited-time promotions The price change only applies if the entire order falls within the promotion dates. Promotion Start Date Select the date the special pricing begins. Promotion End Date Select […]
Bundles — Summary Guide
Bundles allow you to group multiple products together and offer them at a discounted rate when booked as a package.This helps increase sales and encourages customers to hire more items at once. What Bundles Do Combine several products into one offer Allow customers to book all items together Enable special pricing for the full group […]
Automated Messages & System Messages — Summary Guide
This page allows you to create automated emails and edit system-generated messages sent to customers for invoices, payments, order placements, and enquiries. Automated Messages Automated messages are custom emails you create that are automatically sent with each booking. Features: You can create reminders or follow-ups Messages can be triggered before or after booking times Useful […]
Expiry and Renewals — Summary Guide
The Expiry and Renewals page helps you monitor items that have expiry dates or require renewals (such as insurance, MOT, safety checks, licences, certifications, or maintenance).You’ll be notified when an item is approaching its expiry date. Expiring Before Expiry Date Select a date to check which items expire before that day. If any items are […]
How to Create New Items
The Add New Item page is where you create and configure new products or rental items for your store.This page includes all settings related to pricing, stock, images, timing rules, SEO, variations, and internal notes. Every field is explained below. Basic Details Title Enter the name of your item.This appears on your storefront and product […]
Items and Products Management Full Tutorial
The Items page is where you can search for, view, and manage all the products or rental items listed in your store.This is also where you add new items to your inventory. This page is essential for managing: Your catalogue Inventory Hire products Equipment Any service or product your customers can book Search by Title […]
Contacts Management Full Tutorial
The Contacts page allows you to import, view, manage, download, and delete your customer records.This makes it easy to keep all customer information organised in one place and helps with communication, marketing, repeat bookings, and customer support. Import Contacts This section allows you to upload a list of customers using a CSV file. Supported Fields […]
Waitlist Management Full Tutorial
The Waitlist page displays all customers who have joined the waiting list for products that are currently unavailable or out of stock.This feature helps you capture potential sales even when an item cannot be booked or purchased immediately. It allows you to monitor interest and follow up manually when stock becomes available. What Is the […]
Managing Potential Leads
The Potential Leads page helps you view, organise, filter, and manage all enquiry submissions, contact form entries, and non-ordered customer interest.This is especially useful if customers ask questions instead of placing a booking, or if you use the platform for manual follow-ups and sales leads. Below is a full explanation of each feature. Sort The […]
How to Create Automations
The Automations page lets you create rules that automatically move orders from one tab/status to another.This is useful for streamlining workflow, reducing manual admin, and ensuring orders progress at the correct time. If no rules are set, you will see:“No rules found…” Below is a detailed breakdown of every field and how to use this […]
How to manage orders
The Manage Orders page is where you can view, filter, search, organise and update all customer orders. This page gives you full control over the booking workflow, allowing you to move orders between stages, merge orders, and monitor payment statuses. Below is a detailed explanation of every part of the interface. Order Status Tabs At […]
Automations
Automatically move orders in different tabs after certain time durations!
Getting Started With GetBooked.
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