Frequently Asked Questions
Pricing & Billing FAQs
GetBooked offers flexible monthly and yearly subscription plans designed for businesses of all sizes, from startups to multi-location rental companies. Pricing starts from £19/month for the Starter Plan.
Yes — all new accounts can start with a free trial before committing to a paid plan.
No, you can explore the platform during your free trial before adding payment details.
Yes. There are no long-term contracts, and you can cancel your subscription whenever you like.
Yes — annual plans include discounted pricing compared to paying monthly.
No. There are no hidden setup charges or onboarding fees for standard accounts.
Absolutely. You can upgrade or downgrade your subscription at any time as your business grows.
We accept all major debit and credit cards for subscription payments.
VAT may apply depending on your country and billing address.
General Platform FAQs
GetBooked is an all-in-one booking and rental management platform designed to help businesses manage bookings, products, customers, payments, and scheduling from one system.
GetBooked is used by equipment hire companies, event rental businesses, party hire companies, construction hire firms, musical instrument rental businesses, leisure rental companies, and other booking-based businesses.
Yes. GetBooked works across desktop, tablet, and mobile devices so you can manage bookings anywhere.
Yes — customers can securely pay online during checkout and booking.
Yes. You can embed GetBooked into your existing website or use the hosted storefront.
Yes — inventory availability updates automatically in real-time as bookings are made.
Yes. You can create quotations and later convert them into confirmed bookings or invoices.
Yes — the platform automatically sends booking confirmations, reminders, invoices, and status updates.
Yes. GetBooked supports multi-location businesses and centralised booking management.
Most plans include unlimited products and scalable booking management capabilities.
Support & Setup FAQs
Most businesses can get started within a few hours.
Yes. Our support team can help with setup, importing products, and getting your system configured correctly.
Yes. Our support team is available to help with setup, troubleshooting, and account questions.
You can contact support directly through the Help Centre or by emailing support@getbooked.software.
Website & Booking FAQs
Yes — you can customise colours, branding, images, pricing, and product information.
Yes — bookings and schedules can sync with your calendar.
Yes. You can configure collection windows, delivery slots, and booking durations.
Yes — deposits and partial payments are fully supported.
Yes — promotional and discount codes can be created directly inside the platform.
Yes. The system automatically tracks inventory and prevents unavailable items from being booked.
Trust & Security FAQs
Yes. We use secure infrastructure and encrypted connections to protect your business and customer data.
Yes — there’s nothing to install and you can access your account online anytime.
Yes. Data backups and platform security are handled automatically.
Additional FAQs
GetBooked automates bookings, availability tracking, invoices, reminders, and payments — helping reduce mistakes, save time, and prevent double bookings.
Yes. You can connect your own domain or subdomain to your booking page for a fully branded customer experience.
Yes — you can manage delivery schedules, collection times, delivery notes, and booking logistics from one dashboard.
Yes. Team members can have their own accounts with role-based permissions and access controls.
Yes — recurring and repeat bookings can be managed directly inside the platform.
Yes. Invoices can be automatically generated for bookings and payments.
Most businesses can launch within a few hours using the built-in booking and storefront tools.
Yes. Products can automatically become unavailable online when stock limits are reached.
Yes — you can require deposits, partial payments, or full payment during checkout.
Yes. The platform is fully responsive and works across phones, tablets, and desktops.
Yes — customers can complete digital agreements and confirmations during the booking process.
Yes. Automated reminders can be sent by email before upcoming bookings or collections.
Yes. You can customise booking questions, customer forms, payment options, and booking flows.
Yes. You can manually block dates, holidays, maintenance periods, or unavailable inventory at any time.
Yes — you can create promotional offers, voucher codes, and percentage or fixed discounts.
Yes. Staff schedules and booking calendars can be managed centrally within the platform.
No — GetBooked is designed to scale with growing businesses and high booking volumes.
Yes. Confirmation emails are sent automatically after successful bookings or payments.
Yes — you can add multiple images, descriptions, and pricing details for every product or service.
Yes. Tax and VAT settings can be configured based on your business requirements.
Yes. Booking, customer, and reporting data can be exported when needed.
No. GetBooked is designed to be simple and easy to use, even for non-technical users.
Yes — hosting, updates, and platform maintenance are all included in your subscription.
Yes. Real-time availability tracking helps prevent overlapping bookings and stock conflicts automatically.
How-To FAQs
You can create a booking directly from your dashboard by selecting products, dates, customer details, and payment options.
Open the booking from your dashboard and select “Edit” to update products, dates, customer details, or payments.
Bookings can be cancelled from the booking page, and availability will automatically update.
You can change booking dates and times directly inside the booking editor.
Payments can be recorded manually or automatically when customers pay online.
Invoices can be emailed directly from the booking dashboard with one click.
Refunds can be managed through your payment settings and booking records.
Go to the Products section and click “Add Product” to upload images, pricing, availability, and descriptions.
Product pricing can be edited at any time from the Products dashboard.
Products can be hidden or marked unavailable without deleting them.
Availability updates automatically as bookings are created, edited, or cancelled.
You can upload multiple photos directly from the product editor.
Booking duration rules can be configured within each product’s settings.
You can connect your Stripe account from the Payments section inside your settings.
Online payments can be enabled from your payment settings dashboard.
Invoices can be downloaded as PDFs directly from bookings or reports.
Subscription changes can be managed from your account billing page.
You can update colours, logos, banners, text, and branding from your storefront settings.
You can embed booking widgets or link directly to your hosted booking page.
Domain connection settings are available inside your website configuration page.
Unavailable items can automatically be hidden from customers.
Terms and conditions can be added during checkout setup.
Additional staff accounts can be created from the Team Settings section.
Permissions and access levels can be customised for each staff member.
Password reset links are available from the login page.
Business settings including company name, email, VAT details, and branding can be updated anytime.
Upcoming bookings are displayed on your dashboard calendar and bookings page.
Reports can be exported into spreadsheet formats directly from the reporting dashboard.
Revenue and payment reporting tools are available inside your analytics dashboard.
Outstanding and overdue payments can be filtered from your invoices section.
Customers automatically receive booking confirmations, invoices, and reminder emails.
Customers can view and manage booking details using their confirmation links.
Yes — you can allow customers to pay deposits, partial payments, or pay later manually.
Yes — customers can upload documents, waivers, or additional booking information if enabled.